Claims management: the crucial point
Claims management must therefore meet three major challenges:
Control of the service provided: whether through regular contacts or through the quality of the service offered, a claim is an event that must be managed quickly and efficiently.
Cost control: a well-established process optimizes exchanges and procedures and thus reduces management costs, repairs and reduction of vehicle downtime.
Control of management processes thanks to our culture of "management": just-in-time management, reduction of paper exchanges, effective contact between internal and external players (experts, approved garages, fleet managers, etc.).